Shipping & Returns
At Kogoshi, we strive to deliver your orders quickly and securely while maintaining the quality you deserve. Below is our detailed shipping policy:
Shipping Policy
Shipping Locations
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Domestic Shipping: We currently deliver across INDIA.
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International Shipping: Kogoshi proudly ships worldwide. Please note that international shipping times and fees may vary based on location.
Processing Time
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Orders are typically processed within 2 business days after purchase.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Time
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Standard Shipping: Estimated delivery within 5–7 business days (domestic) or 10–14 business days (international).
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Express Shipping: Estimated delivery within 2–4 business days (domestic) or 5–7 business days (international).
Shipping Fees
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Domestic Orders: Free standard shipping on all orders.
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International Orders: Shipping fees are calculated at checkout based on the destination and shipping method.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment in real-time.
Customs & Duties (For International Orders)
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International shipments may be subject to customs duties or taxes imposed by the destination country.
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Customers are responsible for any customs fees or duties. Kogoshi has no control over these charges as they are determined by local authorities.
Undeliverable Packages
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If an order is returned to us due to an incorrect address or failure to collect the package, we will notify you to arrange reshipment. Additional shipping fees may apply.
Delays
While we work with trusted courier services, unforeseen circumstances (such as weather, customs clearance, or public holidays) may cause delays. We appreciate your understanding in such cases.
Contact Us
For questions or concerns regarding shipping, feel free to contact us at [email address] or [phone number]. We're here to help!
Thank you for choosing Kogoshi—your anime-inspired wardrobe awaits! 🌟
Return & Exchange Policy
Returns & Exchanges | Kogoshi
At Kogoshi, we strive to ensure you love every piece you purchase. However, we understand that sometimes things don’t work out as expected. Here’s everything you need to know about our returns and exchange policies:
Returns Policy
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Eligibility for Returns:
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Items must be returned within 3 days from the delivery date.
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The product must be unworn, unwashed, and in its original condition, with all tags attached.
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Items marked as final sale are not eligible for returns.
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Non-Returnable Items:
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Intimates, undergarments, or customized pieces.
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Damaged items caused by improper care, wear, or misuse.
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Return Process:
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Email us at kogoshi.in@gmail.com with your order number and reason for return.
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We’ll provide you with return instructions and a shipping label (if applicable).
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Once we receive and inspect your returned item, we’ll process your refund. Refunds typically take 7–10 business days to reflect in your account.
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Return Shipping:
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We will take care of all the return shipping costs
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Exchange Policy
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Eligibility for Exchanges:
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Exchanges are accepted for a different size or color of the same item, subject to availability.
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Exchange requests must be made within 3 days of receiving your order.
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Exchange Process:
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Email us at kogoshi.in@gmail.com with your order number and exchange details.
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Ship the original item back to us as per the return instructions provided.
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Once we receive the item, we’ll send out the exchange item and notify you.
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Defective or Incorrect Items
We sincerely apologize if you’ve received a defective or incorrect item! Please contact us immediately at kogoshi.in@gmailccom with photos of the item, and we’ll ensure a swift resolution.
Refunds
Refunds will be processed back to your original payment method once we’ve received and inspected the returned item. Please note:
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Shipping charges are non-refundable.
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Refund processing time may vary depending on your bank.
Need Assistance?
If you have any questions or concerns about our returns and exchange policy, feel free to reach out to our support team:
📧 Email: kogoshi.in@gmail.com